FAQs


Info needed before accessing GRIP

Q: Which platform are you using to host the event? 

The GSMA Thrive Series has chosen Grip as the online event venue. It is an online platform that allows you to customise your event schedule and watch the content live, whilst setting networking with other attendees and exhibitors at the forefront of your experience. 

The platform uses natural language processing, advanced algorithms and deep neural networks to constantly learn about your professional goals and interests. Grip takes the work out of networking and content choosing through intelligent matchmaking – making it more fun and giving you a higher return on your time.

Register for the event and create your event profile to start networking!

Q: Does the platform work on multiple devices? 

No. You can access the event through an internet browser only. Use Google Chrome, Firefox or Microsoft Edge to join the event; other browsers do not support computer audio functionality.

Q: I’m only here for content viewing, do I login to the same platform? 

The live and on-demand content will only be accessible once you have registered for the event; please do so via https://www.gsmathrive.com/eurasia/

Once you have registered, make the most of your thrive experience by identifying sessions on the event agenda to add to your personalised schedule.

Q: I can’t find my login credentials. How can I retrieve them? 

Your login credentials will be listed on your Welcome Email. If you can’t find the email, please reset your email via this link https://register-eurasia.gsmathrive.com/password/reset

Should you encounter any further issues, please contact the Thrive team via thrive360@gsma.com  

Q: My Registration ID is not recognised. How do I retrieve it?

Your registration ID should be included in your Welcome Email. If you have not received your Welcome Email, please contact thrive360@gsma.com

Q: My email address is not recognised. What do I do? 

There are several reasons for your email not being recognized. 

Reason: You have not registered yet.
Solution: Visit the event website and register for the event here https://www.gsmathrive.com/asiapacific/

Reason: You registered within the last 59 Minutes.
Solution: New registrants will typically gain access within 60 minutes of having registered.

Reason: You registered using a different email address.
Solution: Check where you received your registration confirmation email when you first registered for the event. We do require a valid business address. Contact thrive360@gsma.com if you cannot find this. 

Q: I activated my profile, but now I can no longer login. What can I do? 

Try resetting your password via https://register-eurasia.gsmathrive.com/password/reset Insert your email address that you registered with and click “Email me a password reset link”; this will send a reset password email (please do check your spam folders). 

Once you have received the email, click “Reset your password”. 

When you land on the page, create a new password and click Reset Password. You will then be redirected to the login page of the platform to login using your new password.

Getting around the Virtual Event

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