What is a Cookie?
‘Cookies’ are small text files that websites may place on your computer, mobile phone and other devices. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently. Cookies are also used to remember what you have done on a website in order to improve your browsing experience, to help remember logins and any preferred settings, or to provide advertising while visiting a particular site.
Cookies set by the website owner are called “first party cookies”. Cookies set by parties other than the website owner are called “third-party cookies”. Third-party Cookies enable third party features or functionality to be provided on or through the website (e.g., like advertising, interactive content and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
What is a Web Beacon?
Web beacons (sometimes called “tracking pixels” or “clear gifs”) are images embedded in a web page. Website owners may use web beacons to better understand what customers are interested in and to improve communication with customers.
- Strictly Necessary Cookies: These cookies are ‘strictly necessary’ in order to enable you to move around our website and use its features. Without these cookies, we could not provide you with all the services required.
- Session Cookies: These cookies do not collect information about you or your device. They last as long as your session on the website and will disappear when you close your browser.
- Persistent Cookies: Persistent cookies will remain on your device until the expiry date specified in the cookie. These cookies are used to remember you over multiple sessions or re-visits to enhance your user experience.
- Functional Cookies: These cookies remember your preferences and settings. For example, remembering if you visited our website before so that messages for new visitors are not displayed to you, or the ability to leave comments on blog posts, etc.
- Performance Cookies: Our performance cookies do not collect personal information about you but allow us to see how the website is being used in order to make improvements for the user
- Advertising/Targeting cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you will see an advertisement, as well as help measure the effectiveness of the advertising campaigns. They remember that a visitor has visited a website, and this information is shared with other organisations such as advertisers. Quite often, targeting or advertising cookies will be linked to site functionality provided by the other organisation.
- Social Media Cookies: These cookies are set by social media services, which are added to a website to allow site visitors to share content with connections. These cookies can track browser use across sites to build a profile of a visitor’s interests.
- Web Beacons: We use web beacons to see which of our email messages are opened or forwarded so we can better understand what types of email messages our customers are interested in and how we can improve our communication with our customers. Most times, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
A list of all the cookies we use, along with our advert network and technology partners, can be found in our cookie list
Why do we use them?
We use different types of cookies for different functions. Some cookies allow you to stay logged in while you browse our site. If you didn’t have a cookie for this purpose, you would need to log in every time you loaded a different page from our site. We think this would be a very annoying experience.
Cookies help us identify which of our articles, discussions, videos or documents are the most popular and what type of journey a visitor has through our sites. After all, we don’t want to spend a lot of time publishing things no one is interested in.
We place a cookie when you visit a page on which we show an advert. This helps us to collect anonymous information about how frequently adverts are clicked and to understand how interesting and attractive our adverts are. We don’t pass this information to third parties.
A list of all the cookies we use, along with our advert network and technology partners, can be found in our cookie list at the bottom of this section.
Yes. There are several options available.
It’s important to remember, however, that without cookies our website may not function as you expect it to and this could lead to a poor experience on our site for you.
That said, it’s important you adjust your settings to what you feel comfortable with. Strictly Necessary Cookies cannot be switched off. You can set your browser either to reject all other cookies, to only allow ‘trusted’ sites to set them, or to accept only those cookies from those websites which you are using at that moment.
All the ‘popular’ browsers allow you to change your cookie settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your browser. To help you better understand these settings, the following links may be helpful to you, otherwise use the ‘Help’ option in your browser for more details.
Some of the functionality of our website will be lost if you delete all cookies.
- Click the Customise and control Google Chrome menu button in the upper right-hand corner of the browser bar. (3 stacked dots)
- Click “Settings.”
- Scroll down to the Privacy and security section.
- Click “Cookies and site data”.
- In the Privacy and security section, click Content Settings.
- Click the slider to “Allow sites to save and read cookie data (recommended).”
For additional help with Chrome, click “Help” in your browser menu or see Google’s support.
- Click the Settings and more button in the upper right-hand corner of the browser bar.
- Click Settings.
- Click Privacy & security.
- In the Cookies section, click “Don’t block cookies”.
For additional help with Edge, click Help & Support > Help in your browser menu or see Microsoft’s Support.
Internet Explorer 11
- Click Tools or the gear icon in the upper right-hand corner of the top of the browser bar.
- Select Internet Options.
- Click the Privacy tab and then the Advanced button on that tab.
- Set the First and Third-party cookies to “Accept.”
- Check “Always allow session cookies.”
- Click OK.
- Exit Internet Explorer and restart your browser.
For additional help with Internet Explorer, see Microsoft’s Support.
- Click the Open menu button
- in the upper right-hand corner of the browser bar.
- Click Options.
- Click Privacy & Security.
- In the “Enhanced Tracking Protection” section, select Standard.
For additional help with Firefox, click “Help” in your browser menu or see Mozilla’s Support.
- Click Safari > Preferences.
- Click on the Privacy tab.
- In the “Cookies and website data” section, make sure that “Block all cookies” is unchecked.
- Close the Preferences window.
For additional help with Safari, click “Help” in your browser menu or see Apple’s Support.
We also recommend visiting www.aboutcookies.org. for more information about cookies and how to manage them.
Our Primary Technology Partners:
We work with, and use the following companies to maintain and improve our website. We ensure that any company that works with us and collects data, satisfies data protection requirements. If you have any questions at all, please feel free to contact us and we’ll be happy to help.
We use performance type cookies such as Google Analytics to better understand how visitors use our site, for example, which pages are viewed, how long customers spend visiting a particular page, and how often they return to visit our site. This information assists our marketing and sales teams to understand which of our pages are performing well and which pages require improvement.
We use Salesforce to manage our email campaigns as well as our CRM systems. Additionally, we use Salesforce DMP as our data management platform. It is used to help us better understand our audience and to serve more relevant advertising based on your browsing activity.
GSMA uses a Twitter ‘badge’ and ‘button’ as a quick way for users to post information, articles or stories from our sites to their Twitter account. Using this function requires the user to enter their twitter account details, but neither this, nor any other personal information is collected by GSMA in this process.
Clicky is used for collecting anonymous website usage statistics. The information that is collected includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/entry/visited/exit pages, to analyse trends, administer the site, and track user’s movement around the site. Clicky sets the “_jsuid” cookie, which allows Clicky to create a usage profile. More information can be found in the Clicky Privacy terms.
Discus provides discussion forum software, enabling us to plug powerful functionality into our sites and engage in conversations with viewers.
GSMA uses a LinkedIn ‘badge’ and/or ‘button’ as a quick way for users to post information, articles or stories from our sites to their LinkedIn account. Using this function requires the user to enter their LinkedIn account details, but neither this, nor any other personal information is collected by GSMA in this process.
Facebook Connect and Social Plugins
Facebook social plugins are things like the Like button, the Share button, comments and other tools that let you share your experience off of Facebook with your friends and others on Facebook. Social plugins include:
- Like button: Click Like to share and connect with things from other websites that you find interesting
- Share button: Click Share to write something about a link and then post it to your Timeline
- Embedded posts: Add any public post from Facebook to your blog or website
- Comments box: Publicly comment on another website using your Facebook account